CANCELLATION & REFUND POLICY
1. CANCELLATION
All the downloadable products are strictly non cancellable as the download can not be reversed. Please check the product specifications carefully before buying.
2. REFUND
We consider a refund within 24 hour of purchase on a case-by-case basis and DO NOT offer unconditional refunds. Due to the increasing of frauds in the industry (purchasing a product and then requesting a refund to get the product for free), we only grant a refunds in certain specific cases.
The products we provide are digital downloads, and we cannot limit their usage after downloading. Therefore, a refund will only be considered within 24 hour after the purchase date.
However, you must first contact our technical support (Via Website Whatsapp or eMail). We always try our best to solve such issues for our customers and we will surely issue a refund if we can not help the customer to solve them.
The refund will NOT be granted if:
- You have not contacted our technical support team on the website and just ask for a refund after purchase
- You made a mistake and downloaded not what you needed. You don’t want the product after you’ve downloaded it, you simply change your mind or you bought the product by mistake
- You do not have sufficient expertise to use the product. You have not carefully read the documentation from the developer and can not install or configure the downloaded product correctly
- Product is not compatible with your WordPress, plugins, web server or other environment
- The product did not meet your expectations. You should review the selling page and ask questions to clear any confusion before purchase
- The product displays a message that you need to enter your license key or activate it to receive automatic updates, and there are no any other license restrictions
- You broke your site during product installation or lost data
- It has been 3 days of refund period after purchase
